If the doll is in stock:

In Moscow:

1. delivery is carried out by a local courier service to the address specified when ordering the doll after one hundred percent payment by the customer or in cash upon receipt (depending on the choice of payment type ) .
2. on average, free delivery in Moscow takes up to 3 working days (check the delivery time with our managers, as the delivery time can vary from 1-7 days, depending on which warehouse the doll is in).
3. Express delivery is paid in addition to your order. Before ordering the service, check with the manager for the availability of the necessary model in stock and the possibility of express delivery to the address you specified.
4. Express delivery (day to day) it costs 5000 rubles and is carried out in Moscow and the nearest Moscow region ( up to 20 km from MKAD )
5. express delivery is carried out with a purchase made before 16:00. After 16:00, delivery is postponed to the next day (check the possibility of day-to-day delivery with the manager, we are always ready to meet our customers)

To the regions of Russia:

1. delivery is carried out by cdek courier service or dellin.ru to the address specified when ordering the doll after one hundred percent payment by the customer or cash on delivery upon receipt ( depending on the choice of payment type ) .
2. on average, delivery takes 3 business days (check the delivery time with our managers, as the delivery time may vary from 1-20 days, depending on the delivery city).
3. check the possibility of delivery to your city with our manager

If the doll is not available:

Across Moscow and to the regions of Russia:

1. You order and pay 100% of the cost of your chosen doll (or 20% by placing a pre-order).
2. our managers will contact you by mail to clarify all the final details of the order.
3. After that, we send your order to the factory.
4. Your order is made, assembled and packaged there and your doll is sent to the address you specified or to the central warehouse ( depending on the type of payment and agreement with our manager). 
5. The doll comes to you in a reinforced cardboard box, which makes it impossible to understand its contents. So no one except us and you knows about your order.
6. The delivery process takes approximately 20-25 business days, depending on the situation at customs and epidemiological restrictions at the border related to covid-19.
7. The parcels are completely cleared of customs duty, you will not have to pay anything
8. All parcels are insured against loss and damage, in case of an unpleasant situation, our online store assumes all risks to resolve the situation and compensate for financial losses

Delivery to the other countries :

(including - Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Republic of Moldova, 
Tajikistan, Turkmenistan, Uzbekistan )

1. You order and pay for your doll in one of three ways; 1) by card on the website in Russian rubles 2) by bank transfer in Russian rubles or dollars according to the details of our store 3) by pre-order 20% (For orders to CIS countries, the remaining 80% is paid after making the doll and providing a photo of the finished order to the customer before direct
2. Our managers will contact you by mail (phone or watsap) to clarify all the final details of the order.
3. After that, we send your order to the factory.
4. Your order is made, assembled and packaged there and your doll is sent to the address you specified
5. . The order is sent directly to you by one of the CDEK, dellin.gii, JDE companies at your address specified when ordering or to the nearest order pick-up point from which, in the future, you will be able to pick it up yourself (in agreement with the client).
6. on average, free delivery to the regions takes from 5 working days for a doll out of stock, and 20-25 days for a doll made to order (depending on the delivery city - check the terms with the managers in the application on the website)
7. The doll comes to you in a reinforced cardboard box, which makes it impossible to understand its contents. So no one except us and you knows about your order.
8. The parcels are completely cleared of customs duty, you will not have to pay anything extra
9. All parcels are insured against complete loss and partial damage, in case of an unpleasant situation, all risks to resolve the situation and compensate for financial losses are assumed by our online store
10. . All details of our store are on the page > contacts <

our Advantages.

• There are no problems with customs. We take care of all customs costs ourselves.
• Anonymous delivery. Everything is packed in an opaque box. It is issued upon delivery as a decorative element. No one but you will know what is in the box.
• Quality guarantee - before shipping, each doll is checked by one of the factory employees for defects and any visual defects, which excludes in 99% of cases the presence of any defect, before shipping we send you a photo or video recording of your order.
• If the doll has any visible defects or defects, you can return it to us if the integrity of the packaging is preserved and you did not use it for its intended purpose (except for an individual order), or request a commensurate discount as compensation.
• We use only proven and reliable delivery services with which we have been cooperating for more than one year
• . You get exactly the model that you chose when ordering. Before shipping, we will send a photo or video of the finished model you ordered
• all your purchases are insured by our partners against partial damage and complete loss. In case of an unforeseen situation, we will compensate you for your losses
• . We conduct absolutely transparent and legitimate commercial activities. after purchase, you receive a receipt and all transfers are recorded in the tax service, which provides you with full guarantees of security in accordance with the legislation of the Russian Federation.
• all our transactions are protected by multi-level encryption keys, your data is protected and we work only with trusted suppliers
• we respect the absolute confidentiality of all our clients and do not store your personal data
• We cooperate with such well-known banks as yomoney.ru TINKOFF Bank and MTs Bank, which provide our customers with the opportunity to purchase on credit and installments
• , our range includes more than 5,000 models for every taste and color that will satisfy any of your preferences
• We constantly have more than 15-25 models available in our warehouses in Moscow and the Moscow region. We deliver the order to our customers from 1 business day